Connected Field Service Software: The Right Technician, Parts, and Knowledge at the Right Place
Field Service has never been more important. When a product needs repair or maintenance onsite, customers demand fast, cost-effective, best-in-class service. That’s where PTC and ServiceMax come in. We are transforming Field Service with cutting edge technology to help companies optimize service delivery, drive revenue and growth, and delight customers along the way.
McKinley Elevator is seeing the benefits of Connected Field Service (CFS), a new service from the ServiceMax and PTC partnership. While the service industry’s average first-time fix rate is around 60%, McKinley has achieved 88% and expects to reach the mid-90% range. Learn more »
PTC has partnered with ServiceMax to offer Connected Field Service, the first solution that seamlessly combines IoT data with a field service management system. Connected Field Service enables remote access to your assets, leveraging information from connected devices to provide field technicians with an accurate diagnosis of the issue, as well as the right contextual service information needed to complete the service event.
PTC Service and Parts Information and PTC Service Knowledge and Diagnostics solutions can enhance and extend the capabilities of Connected Field Service.
The PTC Service and Parts Information Solution provides up-to-date technical, parts, and 2D/3D graphical information to the global service network, improving service parts revenue, equipment uptime and customer satisfaction.
PTC Connected Service Knowledge and Diagnostics automates issue diagnosis and enables remote diagnostics by integrating smart, connected products with an intelligent knowledge base and rules management system. Early and accurate diagnostics provides the ability to pre-empt product failures, boost remote technician, contact center and field engineer productivity and increase first-time fix rates